Yes, most alvienne accessories are handcrafted.

Each piece — including glass bead hair clips, shell accessories, and beaded charms — is assembled with attention to detail rather than mass industrial production. Because of this handcrafted process, slight variations in color, bead placement, or texture may occur. These variations are intentional and part of the uniqueness of every item.

Each product is designed to closely match product images, but slight variations may occur.

Due to lighting, screen display differences, and handmade materials such as glass beads and natural shells, each piece may have subtle variations. These differences are not defects but part of the natural aesthetic and handcrafted identity of alvienne products.

Yes, we ship worldwide.

alvienne provides international shipping to most countries. Shipping times vary depending on destination and customs processing. Once your order is shipped, you will receive a tracking number via email so you can follow your package in real time.

Tracking updates may take time depending on the carrier system.

In some cases, tracking information may not update immediately after shipment. This is normal and usually occurs within 24–72 hours while the carrier scans and processes the package. If updates do not appear after several days, please contact our support team for assistance.

Yes, we use safe and carefully selected materials.

Our accessories are made using glass beads, natural shells, pearls, alloy components, and durable synthetic materials selected for both safety and longevity. However, we recommend avoiding prolonged exposure to water, perfumes, or chemicals to maintain product quality and appearance.

Orders can only be modified within a limited time window.

If you need to change or cancel your order, please contact us as soon as possible after purchase. Once the order has entered the processing or shipping stage, modifications may no longer be possible. We recommend emailing support@alvienne.shop immediately for urgent requests.