Frequently Asked Questions

Everything you need to know about orders, shipping, products, returns, materials, and alvienne accessories.

About This FAQ

This FAQ section is designed to answer the most common questions from customers around the world. It covers product details, shipping policies, material usage, order issues, customization, and after-sales support.

If your question is not listed here, you can always contact us at support@alvienne.shop.

1. Order & Purchase Questions

Q: How do I place an order?
A: Simply select your product, add it to cart, and proceed to checkout. You will receive an email confirmation after payment.

Q: Can I modify or cancel my order?
A: Orders can only be modified within 12 hours after purchase. After that, the order enters processing.

Q: Do I need an account to place an order?
A: No, guest checkout is available, but creating an account allows order tracking and faster checkout.

Q: Why is my order not confirmed immediately?
A: Payment verification may take a few minutes depending on your payment provider.

2. Shipping & Delivery Questions

Q: How long does shipping take?
A: Domestic orders take 5–10 business days, international orders take 7–20 business days.

Q: Why is my tracking not updating?
A: Tracking updates may take 24–72 hours to sync with carrier systems.

Q: Do you ship internationally?
A: Yes, we ship worldwide to most countries.

Q: Who pays customs fees?
A: Customers are responsible for import taxes or customs fees.

3. Product Questions

Q: Are your accessories handmade?
A: Yes, many alvienne pieces are handcrafted using glass beads, shells, and pearls.

Q: Will the color of the product be exactly like the photo?
A: Slight variation may occur due to lighting and handmade nature.

Q: Are the materials safe?
A: Yes, we use safe, non-toxic materials suitable for daily wear.

Q: Do hair clips hold thick hair?
A: Most duckbill clips are designed for both thin and medium thickness hair.

4. Returns & Refunds

Q: Can I return my order?
A: Yes, within the return policy period if items are unused and in original condition.

Q: How long does refund take?
A: Refunds typically take 5–10 business days depending on your payment method.

Q: What if I receive a damaged item?
A: Contact us immediately with photos for replacement or refund support.

5. Product Care

Q: How do I maintain glass bead accessories?
A: Avoid water exposure and store in dry places.

Q: Can I wear accessories in water?
A: We recommend removing accessories before bathing or swimming.

Q: How to avoid tarnishing?
A: Keep away from chemicals, perfumes, and moisture.

Still Have Questions?

Contact our support team anytime at support@alvienne.shop — we are always here to help.