Shipping Policy

A complete transparency guide covering processing time, logistics flow, international shipping behavior, delays, and delivery responsibility.

1. Our Shipping Philosophy

At alvienne, shipping is not just a logistics step — it is the final stage of the product experience journey. We treat delivery as an extension of our design philosophy, ensuring that every package reflects the same care as the product inside.

Each accessory — whether it is a glass bead hair clip, shell bracelet, or handcrafted bag charm — is carefully inspected, packed, and prepared before leaving our studio.

We believe shipping is not just movement of goods, but transition of emotional objects from our hands into your daily life.

2. Processing System

Orders are processed in multiple stages:

  • Order confirmation and verification
  • Quality inspection of selected items
  • Hand packaging of fragile materials
  • Shipping label generation
  • Carrier handover

Processing time typically ranges from 1–3 business days, but may extend during peak demand.

3. Quality Control Layer

Each product is manually inspected before shipment. Glass beads are checked for cracks, shells for edge integrity, and metal fittings for durability.

This ensures consistency across all alvienne orders.

4. Shipping Methods Overview

We collaborate with multiple logistics providers depending on destination and parcel type. This ensures reliability across domestic and international deliveries.

  • Standard tracked shipping (global coverage)
  • Priority shipping (faster handling queue)
  • Express delivery (selected regions only)

All shipments include tracking numbers automatically sent to your email after dispatch.

5. Estimated Delivery Timeframes

Delivery times vary depending on region, customs processing, and local logistics infrastructure.

  • Domestic orders: 5–10 business days
  • International standard: 7–20 business days
  • Remote regions: up to 25 business days

Please note that these are estimates, not guarantees.

6. Customs, Duties & Import Regulations

International orders may be subject to customs inspections and import duties. These charges vary by country and are not controlled by alvienne.

Customers are responsible for paying any applicable taxes or import fees. We always recommend checking your local import policies before ordering.

Delays caused by customs are outside our responsibility but we continuously monitor shipment status.

7. Lost or Delayed Packages

If a package is delayed, we first investigate tracking status. If it is lost, we will coordinate with the logistics provider.

Resolution time varies depending on carrier policies.

8. Address Responsibility

Customers are responsible for ensuring accurate shipping details. Incorrect addresses may lead to delays or failed delivery.

9. Packaging Experience

Each package is designed to protect fragile materials such as glass beads and shell accessories. We use layered protective packaging to ensure product safety during long-distance transit.

Packaging is also part of the brand experience — minimal, clean, and aesthetic.

Shipping is the Final Expression of Our Craft

From studio to doorstep, every alvienne package carries not just products, but a carefully controlled aesthetic journey designed to arrive safely, beautifully, and intentionally.