Memory Lane Journal Charm Keychain

Free shipping is available on all orders over $89 USD. Orders below this amount will be charged a standard shipping fee calculated at checkout based on destination and delivery method.

At alvienne, we carefully prepare every order to ensure your accessories arrive safely and beautifully packaged. Each handcrafted item, including our retro glass bead hair clips, shell accessories, bracelets, and charms, goes through quality inspection before shipment.

We accept returns within 14 days from the date your order is delivered, as confirmed by the tracking information. To be eligible for a return, all items must remain unused, unworn, undamaged, and in their original packaging.

Before returning any product, customers are required to contact our support team at support@alvienne.shop to receive return instructions and authorization. Returns sent without prior email confirmation may not be accepted or processed.

Please note the following conditions:

• Shipping fees are non-refundable unless the item received is defective or incorrect
• Customers are responsible for return shipping costs unless otherwise approved
• Personalized, final sale, or hygiene-sensitive items may not be eligible for return
• Delivery times may vary depending on customs processing, carrier delays, and destination country

We work with trusted international logistics partners to provide reliable worldwide shipping and tracking services. Once your order has shipped, a tracking number will automatically be sent to your email address.

For additional information regarding shipping timeframes, customs policies, delayed deliveries, or return procedures, please review our Shipping Policy and Terms & Conditions pages.

If you need assistance at any time, our customer support team is always happy to help.

Free shipping is available on all orders over $89 USD. For orders below this threshold, a standard shipping fee will be automatically calculated at checkout based on destination, shipping method, and carrier availability.

At alvienne, every order is carefully handled from preparation to packaging. All handcrafted accessories — including retro glass bead hair clips, natural shell pieces, pearl bracelets, and decorative charms — undergo strict quality inspection before dispatch to ensure consistency, durability, and aesthetic integrity.

Return Eligibility & Timeframe

We accept return requests within 14 days from the date of delivery, as confirmed by tracking status. To qualify for a return, all items must be unused, unworn, undamaged, and returned in their original condition and packaging.

Returns that do not meet these conditions may not be accepted or refunded.

Important Return Requirements

Before sending any item back, customers must contact us at support@alvienne.shop to request return authorization and instructions.

Return requests are only eligible under the following conditions:

• You received the wrong item
• The item arrived damaged or with compromised packaging
• The product has manufacturing defects
• The order was not delivered within the estimated delivery timeframe
• The shipping carrier does not allow inspection before payment (where applicable)

Returns submitted without prior email approval may be rejected or delayed in processing.

Packaging & Return Condition Standards

To ensure safe transportation and successful return approval, all returned items must meet the following requirements:

• Items must be returned in their original packaging whenever possible
• Products must be securely wrapped with protective materials to prevent damage during transit
• All items must be placed inside a protective carton box suitable for shipping
• Items must remain unworn, unused, and in resalable condition
• Accessories such as clips, charms, and bead bracelets must not show signs of wear, alteration, or damage

We strongly recommend using the same outer shipping carton (or an equivalent protective box) in which the order was originally delivered.

Additional Notes

• Shipping fees are non-refundable unless the item is confirmed defective or incorrect
• Return shipping costs are the responsibility of the customer unless otherwise approved by our support team
• Certain items such as hygiene-sensitive products, final sale items, or customized pieces may not be eligible for return
• Delivery times may vary due to customs clearance, local carrier delays, or regional logistics conditions

We partner with trusted global logistics providers to ensure safe and trackable delivery worldwide. Once your order is shipped, a tracking number will be automatically sent to your email.

For more detailed information regarding shipping, returns, or delivery conditions, please refer to our Shipping Policy and Terms & Conditions pages.

If you require assistance, our customer support team is always available and committed to helping you resolve any issue efficiently and professionally.